IT assistance
Quiet help, when it is needed.
IT-only support for the apps, websites and services around your product.
A request for help
What has gone wrong?
Three things help us most: what you expected, what happened instead, and the device or browser involved. Please never include passwords.
Good to know first
What does support cover?
IT-related help with apps, websites, hosting, domains, email set-up and store submissions. We do not provide hardware repair or non-IT services.
When will you reply?
During Monday to Friday, 09:00–18:00 UK time (Europe/London, GMT/BST). Requests sent outside these hours are read the next working day.
Should I send passwords?
Never send passwords or secret keys through this form or by email. We will arrange a secure way to share access if needed.